Our AI Chatbot & NLP solutions are built to handle real-world conversations across websites, mobile apps, WhatsApp, and CRM systems. We design bots that understand intent, remember context, and respond naturally—reducing support load on your team while giving customers instant, accurate responses 24/7. From FAQs and ticket creation to lead qualification and payment reminders, the chatbot becomes a powerful first-line assistant for your business.
Using advanced Natural Language Processing (NLP), our systems can understand mixed language (English + local language), spelling mistakes, and free-form questions. The chatbot connects with your existing tools—CRM, ERP, knowledge base, and WhatsApp Business—to provide contextual replies instead of generic answers. Every interaction is logged, analyzed, and converted into insights so you can continuously improve customer journeys and automation flows.
services : AI Chatbot & NLP
client : Surena CRM Client
location : Shivamogga, India
completed date : 05-01-2025The client wanted a unified AI chatbot that can respond to customer queries, book demos, track orders, and handle support tickets directly from chat. The solution needed to integrate with their CRM and website, support multilingual queries, and give agents an option to take over complex conversations in real time.
We implemented an AI-powered chatbot with a robust NLP engine, fully integrated into the client’s website and CRM. The bot understands over 80% of incoming queries without human assistance and can automatically create tickets, trigger follow-ups, and route high-priority conversations to live agents when needed. Knowledge base integration allows the chatbot to answer detailed product and policy questions with high accuracy.
Within the first three months, support team workload dropped significantly while response times went from minutes to seconds. Customers can now get instant status updates, schedule callbacks, and request help anytime, from any device. The analytics dashboard gives the management team clear insights into peak hours, common issues, and user sentiment, helping them improve both service quality and business processes powered by AI and NLP.
